Merchant Account Questions
What kind of businesses do you accept?
We
accept retail, professionals, trade shows, mail order, telephone
order, Internet based, and home based businesses. Sorry, we don't
accept adult related businesses.
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What if I have less than perfect credit?
Our approval rate is 98%, so even if you have bad
credit you are likely to get approved. If you do happen to get
declined, we will gladly return the application fee, so you have
nothing to lose.
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What credit cards will I be able to accept?
We set up you so that you can accept MasterCard, Visa
and bank ATM debit cards. You can apply for American Express and
Discover at the same time. There is no set up fee for American
Express. If you would like to accept Discover Card there is $25
set up charge.
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Do I need a business license?
No, you
do not need to have a business license, trade name registration,
dba certificate, etc. but it is helpful.
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What is the discount rate?
Every
bank charges a discount rate. The discount rate is the percentage
of each transaction that the processing company charges to handle
the transaction for you, Our discount rates are exceptionally low
for both retail (swiped) merchants and for mail order/telephone
order and Internet merchants.
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What is the Address Verification System?
If you sell mail order/telephone order, or through the
Internet, you don't want to send a product to a false address and
have a risk of receiving a chargeback. The Address Verification
System (AVS) lets you enter the customer's home address and
compares it to the address on file with their credit card company.
If someone uses a stolen card, and wants products shipped to a
false address, AVS will detect this for you.
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Will I receive a statement?
Yes. A
statement is mailed out every month with the information on all
deposits into your account, your total sales volume, and the
charges for the month. There is a Monthly Statement/800 Help Desk
Fee of $9.95.
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How will I get my money?
Your
money will be deposited directly into your current business
checking account. Funds are usually available within 2 business
days (sometimes slightly longer if your business is considered
high risk).
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How do I apply?
Just
fill out the free, no obligation, online
merchant account application. We will contact you within 24
hours (not including weekends and holidays) and let you know what
program you have qualified for, and answer any questions you might
have. If you would like to go ahead with your application, we'll
send you a simple hard-copy application package. When you receive
it, you will sign where indicated, and return it along with the
requested documents.
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How long does the approval process take?
Once all necessary paperwork is received, most
accounts are approved in 72 hours. Once approved, we will
immediately inform you of your acceptance and deliver the terminal
equipment or software.
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Is there a service phone number that I can call if I need
help?
Yes!
You will have live, toll-free merchant assistance available to you
24 hours per day, 7 days a week, 365 days per year.
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